Terms of service

Prices

• Prices effective Jan. 1, 2023, to Dec. 31, 2023.
• Prices are subject to change.
• Prices are MSRP stated in U.S. dollars.
• Prices are FOB. Newmarket, Ontario, Canada

Payment

• Net 30 days from date of invoice (for established accounts).
• For new accounts, prepayment is required with first order
(please provide credit information
with your order to allow us to establish your credit facility).
• Past due accounts will be billed 1.5% per month financing
charges.

Shipping

• All shipments are FOB, Newmarket, Ontario, Canada.
• SI Manufacturing ships via UPS or provide your choice of
carrier
• At the time of receipt, check your bill of lading carefully as it is
customer’s responsibility to report damages and shortages to
the carrier.
Back-Orders
• If stock is not available at the time of shipment, the backordered
item(s) will be shipped and invoiced separately unless
otherwise notified.

Customs, Duties & Taxes

• Orders shipped into the USA may be subject to import taxes,
customs duties/tariffs and fees levied by U.S. Customs and
Border.
• The recipient (Buyer) of a trans-border shipment (from Canada
to the USA) will now require a Broker to manage their shipment.
SI Manufacturing will issue a $50 USD brokerage credit for
every eligible shipment in order to offset this cost.
• Any and all additional charges for U.S. Customs clearance
are the obligation of the recipient (Buyer) and must be fulfilled
by the recipient (Buyer). These charges may include Duties,
Tariffs & Customs Fees.
• SI Manufacturing has no control over these charges,
nor can SI Manufacturing predict what these
charges may be.

Returns

• Defective goods and shortages must be reported to our
customer service department within 15 days after the receipt of
shipment
• For shortages we will ship the missing item(s) or credit your
account. For damages resulting from product defects, we will
issue a credit or ship a replacement
• SI Manufacturing does not accept responsibility for goods
damaged in transit. In these cases, please file a claim with the
carrier
• General returns on products may be made within 90 days of the
original invoice date. Returned products must be in resalable
condition and in original packaging
• A 20% restocking fee will be charged on all returns unless the
return is a result of an error made by SI Manufacturing. The
dealer is responsible for the return freight costs
• SI manufacturing will provide you with a return authorization
number which must be stated on the packing list of the returned
shipment. All customs documents must show “goods returned”
and include a copy of the original invoice